ALERTPAY: CHECKS/MONEY ORDERS

CHECKS/MONEY ORDERS:

Although this method is still available, we suggest our customers take advantage of the Bank transfer or Bank Wire services, since they are much more secure and you have access to your funds in a shorter period of time.

A certified/cashier’s check is issued by your bank/financial institution, Western Union or MoneyGram and guarantees that you have the available funds. All funds must be in USD currency.

A money order is a payment order for a pre-specified amount of money. Money orders can be issued by a bank, postal outlet or other money services like Western Union or MoneyGram.

Money orders/ cashier’s checks are processed and deposited within 1 business day upon receipt. If you outside of North America please note that we will process your request once we have received the check/money order in the mail.


There can be a delay in depositing your check/money orders if:
1. A certified/cashier’s check or money order transaction was not created.
2. The reference number was not entered on the check/money order
3. One business day has not elapsed
4. AlertPay funding department cannot verify your money order/ cashier’s check and have put a wait period on the item.

You make it out to AlertPay Inc.


To deposit funds, you will first need to create a transaction before obtaining the check/money order: Simply:
1. Login into AlertPay
2. Select Add Funds
3. Select Certified/Cashier’s Check or Money Order
4. Enter in details
5. Confirm details
6. Print out summary and note reference number
7. Transaction created is in pending status.



You can cancel this transaction if it is in Pending status, simply:
1. Login into AlertPay
2. Click on All Activity link in account overview.
3. Click Details link for transaction to cancel
4. Click Cancel

When you send a check or money order by mail, please allow up to 2 weeks (depending on where you live) for us to receive it. If it has been longer than 2 weeks, please provide us with the serial number of the money order/cashier’s check. We will verify our records for receipt.

If we have not received it, it is possible the money order was lost in the mail. In this case we suggest you contact your issuing agent and have them place a stop payment on the item. At that point you may re-issue a new one.

To perform a withdrawal from an AlertPay account all members have a check withdrawal option. Our check withdrawal method costs $3.00 USD and is sent by regular mail so it will take about 1-2 weeks to reach you. For clearing purposes you will need to verify with your bank to make sure they will accept a check drawn off a US bank account. You may also want to verify with your bank the clearing time for the check.

Our checks are issued by Chase Bank (United States). Check clearing time will depend on the bank your check is deposited to. You may have to contact your bank to verify a specific time.